12/31/2023 0 Comments Horizon hvac near me![]() ***** that we would only be responsible for the resealing where the water service goes through the wall because that was the only part in relation to our work. ![]() We advised the waterproofing company and Mr. The waterproofing company provided us the quote to reseal and also recommended the customer get an additional sump pump and French drain to make sure take care of any moisture issues Mr. We reached out to a company that specializes in waterproofing to give us a quote to get this area sealed. *****'s home several times in 2021 to patch the wall but were unsuccessful in resealing where the water service goes through the basement wall. The contract also states that if the foundation wall were to leak in the future we would only return once to reseal. Horizon was contracted to install a new outside clean out, jet the sewer line, install a new ¾" water service, and seal the foundation was with a wet plug. Horizon Services takes this matter seriously. Thank you for the opportunity to respond to this complaint. Further, while I appreciate the efforts by Horizon, I believe they have tacitly admitted the problem is caused by their work because they agreed to fix the problem, failed three times, and then would not accept the recommendation for remediation recommended by their chosen contractor. Horizon is insisting that they will pay only for the sealing of the wall that simply redirects the intruding water rather than including the sump, etc to remove the intruding water caused by the poor compaction of the soil around the line they installed originally. If it were not there the sealing of the wall would only divert the water under the basement floor and cause other problems. has been proven that it pumps 2-4 times per hour during heavy rain events. The need for the French drain, sump, etc. proved to be a necessary part of the solution) that I would expect them to pay for it. I told Horizon that if the sump pump did not pump (i.e., if it were not needed) that I would assume the cost of this work but if it did pump (i.e. I paid for the refused portion of the second proposal (I.e., the installation of a sump, sump pump and French drain). TBW then submitted another proposal and Horizon would only agree to a portion of that proposal by TBW (their chosen contractor) to seal the wall. ![]() TBW submitted a proposal that Horizon refused. After their third failed attempt to stop the water intrusion they (Horizon) contacted Tru Basement Waterproofing [TBW} of Ambler Pa to fix the problem. Horizon came out and tried to seal the wall three times in 2021. In 2019 I noticed water intrusion into the basement where the water line enters through the wall. Horizon Servies (hereafter, Horizon) installed a water line to replace the existing line into our house in 2014. ![]()
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